Shipping policy

1. Clarity and Simplicity

We strive to make our shipping process clear and straightforward. Please read the following information carefully to understand our shipping practices. If you have any questions about our shipping policy, please contact us at support@jooltree.com

 

2. Shipping Costs

• Free Shipping on ALL UK Orders over £100: We offer free shipping as standard to all our customers in the UK when the order is over £100.
• International Shipping: International shipping costs are calculated based on the weight and dimensions of your order, as well as the destination country. The exact shipping cost will be displayed at checkout."

 

3. Shipping Methods and Delivery Timeframes

• Standard Shipping: 3-5 business days.
• International Shipping: 5-21 business days, depending on location.

 

4. Order Processing Time

Orders are processed within 1-5 business days.

 

5. Shipping Destinations

• Domestic: We ship to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
• International: We ship worldwide. If you're unsure whether we ship to your country, please email our customer support team for assistance at support@jooltree.com

 

6. Tracking Information

• Once your order has been shipped, we’ll send you a confirmation email with your tracking details.
  

 

7. Shipping Restrictions

We do not ship to PO Boxes or APO/FPO addresses.

 

8. Customs and Duties

• International orders may be subject to customs fees, import duties, and taxes. These charges are the customer’s responsibility.
• Customs processing may delay delivery times.

 

9. Lost, Damaged, or Stolen Packages

If your package is lost, damaged, or stolen, please contact our customer support at support@jooltree.com within 14 days of the expected delivery date.

 

10. Returns and Exchanges

• For more information on returns, refunds and exchanges, please refer to our Returns & Refund Policy
• Return shipping costs are the responsibility of the customer

 

11. Contact Information

• For any shipping-related inquiries, please contact us at support@jooltree.com
• We aim to respond to all enquiries within 1-3 Business days.

 

12. Delivery Delays Disclaimer

We strive to ensure timely delivery of your orders; however, unforeseen circumstances such as severe weather, natural disasters, or carrier delays may impact delivery times. We are not responsible for delays caused by external factors beyond our control.

 

13. Incorrect Address Disclaimer

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you for a corrected address and you will be charged for the additional shipping fees.

 

14. Holiday Shipping Disclaimer

During peak holiday seasons, order processing and shipping times may be extended. We recommend placing orders early to ensure timely delivery. We are not responsible for delays during holiday periods.

 

15. Product Availability Disclaimer

Product availability is subject to change without notice. If a product you ordered is out of stock, we will notify you as soon as possible and provide options for a replacement, backorder, or refund.

 

16. Local Taxes and Duties Disclaimer

Orders shipped outside of the United States may be subject to local taxes, customs duties, and fees levied by the destination country. These charges are the customer's responsibility. Please check with your local customs office for more information.

 

17. User Responsibilities

Users are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the user.

 

18. Governing Language

This shipping policy is drafted in English. If translated into another language, the English version will prevail in case of discrepancies.

 

19. Consumer Rights

Nothing in this shipping policy affects your statutory rights as a consumer under applicable law.

 

20. Assignment

You may not assign or transfer your rights or obligations under this shipping policy without our prior written consent.

 

21. Force Majeure

We shall not be liable for any failure to perform our obligations under this shipping policy if such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, and natural disasters.

 

22. Electronic Communications

By using our site, you consent to receive electronic communications from us regarding your orders and shipping status.

 

23. Privacy and Data Protection

Your submission of personal information through the store is governed by our Privacy Policy. For more information, please refer to our Privacy Policy

 

24. Handling Times

Orders are typically processed within 1-5 business days. During peak periods or special promotions, processing times may be longer. We appreciate your patience.

 

25. Package Consolidation

Orders containing multiple items may be shipped separately or consolidated into one shipment. You will receive tracking information for each package if they are shipped separately.

 

26. Address Validation

We validate shipping addresses before dispatch. If your address is not recognized by our carrier, we will contact you for an alternative address. Please ensure your address details are accurate to avoid delays and extra charges.

 

27. Distance Selling Regulations Disclaimer

In accordance with the UK's Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. For more information, please refer to our Returns & Refund Policy

 

28. Brexit Impact Disclaimer

Due to changes following Brexit, there may be additional customs checks and fees for orders shipped to EU countries. These charges are the customer’s responsibility, and customs processing may delay delivery times.

 

29. Environmental and Sustainability Disclaimer

We are committed to sustainable practices. Therefore, your order may be shipped in recycled or minimal packaging to reduce our environmental impact.

 

30. Delivery Attempts and Collection Points

If delivery is attempted and you are not available, our carrier may leave a card with instructions for re-delivery or collection from a local depot. It is your responsibility to arrange for re-delivery or collection within the carrier's specified timeframe.

 

31. Payment Methods

We accept various payment methods including credit/debit cards, PayPal, and others as indicated at checkout. Please note that some payment methods may impact the shipping timeline due to processing times.