Frequently Asked Questions (FAQ’s)

We offer several ways to get in touch, depending on your needs:

General Enquiries: For general questions or to simply say Hi ! Please use the contact form on our About Us page.

Have a Question? Feel free to send us a message on WhatsApp for quick assistance!

+44 79433 94094

Or you can Email us and we’ll get back to you as soon as possible:

General Questions: info@jooltree.com

Affiliate & Partnership Programs: sales@jooltree.com

Order Enquiries: support@jooltree.com

Returns Information: returns@jooltree.com

For most questions, please review our Returns & Refunds Policy as it provides lots of information, potentially saving you the need to contact us directly.

Our jewellery is crafted from high-quality materials to ensure durability and elegance:

Pendants: Set in Sterling Silver and available in three finishes: 18K Yellow Gold, 18K Rose Gold, and Rhodium (PLATINUM). Our 2-Halo designed pendants are hallmarked by the London Assay Office, guaranteeing the authenticity of the precious metals.

Necklaces: Made from high-grade Stainless Steel, ensuring they won't rust. They are also available in three finishes: 18K Yellow Gold, 18K Rose Gold, and Stainless Steel.

For more detailed information about the materials used in each piece, please refer to the product page.

All the stones in our pendants are Cubic Zirconia, a high-quality synthetic gemstone. Lab-created Cubic Zirconia provides a brilliant, diamond-like sparkle at an affordable price, allowing you to enjoy stunning jewellery without the high cost of natural gemstones.

We accept a variety of payment methods, including credit and debit cards, PayPal and other secure payment options as indicated at checkout.

We offer a 14-Day Return Period. If you are not completely
satisfied with your purchase, you have 14 Days from receiving your item to request a return or refund. Please ensure the item is in its original condition and packaging. For more details, please refer to our Returns & Refund Policy

UK Orders: We offer Free Shipping on all UK orders over £100.

All orders are tracked, insured, and require a signature upon delivery.

International Orders: Shipping costs are calculated at checkout based on the destination and weight of the package.

For more details, please refer to our Shipping Policy

UK Orders: Typically arrive within 3-5 business days.

International Orders: Generally take 5-21 business days, depending on the destination.

Processing times may vary during peak periods, but we aim to process your order within 1-5 business days. For more details, please refer to our Shipping Policy

Once your order has been shipped, we’ll send you a confirmation email with your tracking details.

To return an item, click the Returns & Exchanges link at the top of our website. Enter your Order Number and Email Address to begin the process and follow the provided steps.

For more details about returns, refunds, or exchanges, please refer to our Returns & Refund Policy

Silver Pendants:

Avoid Water and Chemicals: Do not wear your Silver Pendants while showering, swimming, or using household cleaners, as exposure to water and chemicals can cause tarnishing.

Store Properly: Keep your Silver Pendants in a cool, dry place, preferably in a tarnish-resistant pouch or a lined jewellery box to prevent scratching and tarnishing.

Clean Regularly: Use a soft, non-abrasive cloth to gently polish your Silver Pendants. You can also use a specialized silver cleaning solution for a deeper clean.

Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause silver to tarnish. Store your Silver Pendants away from sunlight and other sources of heat.

By following these care tips, you can maintain the beauty and longevity of your Silver Pendants.

 

Stainless Steel Necklaces:

Avoid Harsh Chemicals: Although Stainless Steel is resistant to tarnish and corrosion, avoid exposing it to harsh chemicals like bleach and chlorine, which can damage the surface.

Store Properly: Store your Necklaces in a dry, cool place, preferably in a jewellery box or a soft pouch, to prevent scratches and maintain their shine.

Clean Regularly: Use a soft cloth to wipe your Necklaces clean. For a deeper clean, use warm water with mild soap and a soft brush to gently scrub your pieces. Rinse thoroughly and dry with a soft towel.

Avoid Abrasives: Do not use abrasive cleaners or pads that can scratch the surface of your Necklaces.

Wear Often: Stainless Steel is durable and can be worn regularly without losing its lustre. Daily wear can help keep it free of dirt and oils. Best of all, these Necklaces won’t turn your neck green!

By following these care tips, your Necklaces will remain beautiful and rust-free for years to come.

It is not recommended to wear your Silver Pendants while showering, swimming, or using household cleaners, as exposure to water and chemicals can cause tarnishing.

We currently operate exclusively online. However, we will participate in jewellery exhibitions and pop-up events in the future. Please subscribe to our newsletter for updates on upcoming events.